Welcome to Well Vox Branding and Marketing (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our services, including but not limited to social media management, printing services, branding solutions, web development, and any other related offerings (“Services”). By using our Services, you agree to comply with and be bound by these Terms. If you do not agree, you may not use our Services.

1. Scope of Services

1.1 Social Media Services: Includes content creation, account management, social media advertising, analytics, and audience engagement.
1.2 Printing Services: Includes design and production of printed materials such as brochures, business cards, flyers, banners, and more.
1.3 Branding Services: Includes logo design, brand identity creation, visual guidelines, and marketing strategies.
1.4 Other Services: Includes, but is not limited to, website design, SEO services, content marketing, and promotional merchandise.

2. User Responsibilities

2.1 Accurate Information: You agree to provide accurate, complete, and current information for all projects and communications.
2.2 Compliance: You agree to comply with all applicable laws and regulations when using our Services.
2.3 Prohibited Uses: You may not use our Services for illegal, harmful, or unethical purposes, including but not limited to the promotion of prohibited goods or services, copyright infringement, or unauthorized access to systems.

3. Payment Terms

3.1 Quotations: All prices are provided through official quotations and are subject to change based on project requirements.
3.2 Deposits: A non-refundable deposit may be required to commence certain projects. The deposit amount will be outlined in your agreement.
3.3 Payment Schedule: Payments must be made in accordance with the agreed schedule. Late payments may incur additional fees or project delays.
3.4 Taxes: You are responsible for any applicable taxes associated with the Services provided.
3.5 Refunds: Refunds are provided only under exceptional circumstances and at our discretion.

4. Intellectual Property

4.1 Ownership: Upon full payment, you will own the final deliverables produced by Well Vox for your project. However, we retain the rights to use these deliverables for promotional purposes.
4.2 Third-Party Assets: Any third-party materials (e.g., stock images, fonts) used in your project are subject to their respective licenses and are not owned by Well Vox.
4.3 Copyright Infringement: You warrant that all materials you provide for use in your project do not infringe on the intellectual property rights of others.

5. Confidentiality

5.1 Mutual Agreement: Both parties agree to keep confidential any proprietary information shared during the course of the project.
5.2 Exclusions: Confidentiality obligations do not apply to information that is publicly available or disclosed under legal compulsion.

6. Revisions and Approvals

6.1 Revisions: A set number of revisions will be included in the scope of the project. Additional revisions may incur extra charges.
6.2 Timely Approvals: You are responsible for reviewing and approving deliverables in a timely manner to avoid project delays.
6.3 Finalization: Once you approve the final deliverable, any further changes will be treated as a new project or service request.

7. Termination

7.1 Termination by Client: You may terminate the agreement at any time by providing written notice. However, fees for work completed up to the termination date will remain due.
7.2 Termination by Well Vox: We reserve the right to terminate the agreement if you breach these Terms or fail to cooperate.
7.3 Effect of Termination: Upon termination, all rights to deliverables revert to Well Vox unless full payment is received.

8. Limitation of Liability

8.1 No Warranty: Services are provided “as is,” and we make no guarantees regarding specific outcomes or results.
8.2 Liability Cap: Our total liability for any claims is limited to the fees paid by you for the relevant service.
8.3 Exclusions: We are not liable for indirect, incidental, or consequential damages arising from your use of our Services.

9. Indemnification

You agree to indemnify and hold Well Vox harmless from any claims, damages, or expenses arising from your use of our Services, breach of these Terms, or violation of third-party rights.

10. Service-Specific Terms

10.1 Social Media Campaigns: Well Vox is not responsible for changes in platform algorithms or policies that may impact campaign performance.
10.2 Printing Services: Clients must review and approve print proofs before production. Errors approved by the client are their responsibility.
10.3 Branding Deliverables: Files provided will be in industry-standard formats. Requests for additional formats may incur extra charges.

11. Dispute Resolution

11.1 Negotiation: Parties agree to attempt to resolve disputes through good-faith negotiations.
11.2 Arbitration: If disputes cannot be resolved amicably, they will be subject to binding arbitration in accordance with the laws of [Insert Jurisdiction].

12. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting the revised Terms on our website. Your continued use of our Services constitutes acceptance of the updated Terms.

13. Additional Terms and Conditions

13.1 Data Security: We take reasonable measures to protect client data but are not liable for unauthorized access due to factors beyond our control.
13.2 Communication Channels: All official communication must be conducted through approved channels such as email or signed documents.
13.3 Third-Party Platforms: Services involving third-party platforms (e.g., social media or hosting services) are subject to their terms and conditions. 13.4 Delivery Timelines: Delivery timelines are estimates and may vary depending on project complexity or unforeseen delays.
13.5 Project Cancellation Fees: In the event of project cancellation, applicable fees for completed milestones remain payable.
13.6 Service Availability: We reserve the right to suspend or discontinue Services without prior notice for reasons including but not limited to system maintenance or legal obligations.
13.7 Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, acts of war, or technical failures.
13.8 Client Responsibilities: Clients are required to provide necessary materials, approvals, and access to information as per agreed timelines.
13.9 Feedback Process: Clients agree to provide clear and constructive feedback to facilitate project progress.
13.10 Portfolio Usage: Unless otherwise agreed, we reserve the right to showcase completed projects in our portfolio or marketing materials.
13.11 Subcontracting: We may subcontract certain tasks to trusted third parties to ensure quality and timely delivery.
13.12 Liability for Errors: While we strive for accuracy, you are responsible for verifying final deliverables before implementation.
13.13 Language and Jurisdiction: These Terms are governed by the laws of [Insert Jurisdiction], and disputes will be resolved in the courts of [Insert Location].
13.14 Late Payments: Late payments may incur penalties or interest charges as per local laws.
13.15 Trial Services: Any trial services provided are subject to the same Terms and Conditions as paid services.
13.16 Client Reviews: Testimonials or feedback provided by clients may be used for promotional purposes with proper consent.
13.17 Digital File Delivery: Digital files will be delivered in agreed formats. Additional requests may incur extra charges.
13.18 Service Limitations: Certain Services may have limitations or exclusions detailed in your service agreement.
13.19 Amendments to Scope: Any amendments to the project scope will require mutual agreement and may impact pricing or delivery timelines.
13.20 Ethical Conduct: We reserve the right to refuse projects that conflict with our ethical or professional standards.

14. Additional Provisions

14.1 User Accounts: If access to online accounts is provided, you are responsible for maintaining the confidentiality of your credentials.
14.2 Usage Metrics: We may collect non-personal usage data to enhance service quality and user experience.
14.3 Retainer Agreements: Retainer agreements are subject to additional terms outlined in the specific agreement.
14.4 Affiliate Services: We may collaborate with affiliate service providers, and their terms may also apply.
14.5 Termination Notice Period: A specified notice period is required for service termination in ongoing contracts.
14.6 Compliance with Client Policies: We strive to comply with client-specific policies where reasonable and communicated in advance.
14.7 Training Sessions: Training sessions, if included, will be scheduled as mutually agreed and may incur additional charges if rescheduled.
14.8 Licenses and Approvals: The client must ensure they possess all necessary licenses and approvals required for the project.
14.9 Warranty of Deliverables: A limited warranty applies to deliverables as specified in the individual project agreement.
14.10 Client Support: Post-project support may be available for an additional fee and subject to separate terms.